Terms of Use

Terms of Use

These website terms of use ("Terms of use") is an electronic record in the form of an electronic contract formed under information technology act, 2000 and rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information technology act, 2000. These terms of use does not require any physical, electronic or digital signature.

These terms of use is a legally binding document between user and mithaiwaale (both terms defined below). These terms of use will be effective upon your acceptance of the same (directly or indirectly in electronic form or by means of an electronic record) and will govern the relationship between user and mithaiwaale for the use of the website (defined below).

This document is published and shall be construed in accordance with the provisions of rule 3 (1) of the information technology (intermediaries guidelines) rules, 2011 under information technology act, 2000 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of the website. 

These terms of use of the website located at the url www.Mithaiwaale.Com and mobile application under the name and style "Mithaiwaale" (the website) is between sameureka technologies pvt ltd (hereinafter referred to as "Sameureka" or "Mithaiwaale" or "We" or "Us" or "Our") and the guest users or registered users of the website (hereinafter referred to as "You" or "Your" or "Yourself" or "User") describe the terms on which mithaiwaale offers you access to the website and such other services as are incidental and ancillary thereto ("Services"). 

Please read these terms of use carefully before using or registering on the website or accessing any material, information or services through the website. If you do not agree with these terms of use, please do not use the website.

These terms of use together with the privacy policy available at http://www.Mithaiwaale.Com/page/terms, the terms of sale available at http://www.Mithaiwaale.Com/info/termsofsale, the other policies of the website available at www.Mithaiwaale.Com under "Policy info" section or elsewhere on the website, the seller agreement available at sellers.Mithaiwaale.Com (applicable if you are a seller of the products on the website) and any other terms which may apply to specific services ("Additional service terms") together with all other notices, disclaimers, guidelines appearing on the website from time to time (collectively referred to as "Agreement(s)") constitute the entire agreement upon which you are allowed to access and use the website and avail the services. 

If you are accessing the mithaiwaale mobile application or accessing the services through the mithaiwaale mobile application, then while these terms of use will apply to such use, there may be additional terms (such as the terms imposed by mobile application stores like apple's itunes, android's play store, microsoft's store from time to time) which will govern the use of the mobile application. These additional terms to the extent applicable are hereby deemed to be incorporated in these terms of use by way of reference. 

1. General

1.1  sameureka is a company incorporated under the laws of india, with its registered office at plot no -164, nigamananda nagar, gobind prasad area, bomikhal, bhubaneswar – 751010, odisha, india and having cin --u74999or2016ptc026054. 

Sameureka is an intermediary in the form of an online marketplace and is limited to managing the website to enable seller to exhibit, advertise, display, make available and offer to sell the products and to enable buyer to purchase the products so offered, referred as  ("Products"), and other incidental services thereto referred as ("Services") including use of the website by any user.

1.2 these terms of use are subject to revision by sam infoedge at any time and hence the users are requested to carefully read these terms of use from time to time before using the website. The revised terms of use shall be made available on the website. You are requested to regularly visit the website to view the most current terms of use. In the event such a facility is provided on the website, you can determine when mithaiwaale last modified any part of the agreement by referring to the "Last updated" legend provided in that document. It shall be your responsibility to check these terms of use periodically for changes. Mithaiwaale may require you to provide your direct or indirect consent to any update in a specified manner before further use of the website and the services. If no such separate consent is sought, your continued use of the website and/or services, following such changes, will constitute your acceptance of those changes.

1.3 if there is any conflict:

(I) between the privacy policy and any other agreement, the privacy policy shall take precedence' but only to the extent of the conflict;

(ii) between the additional service terms and any other part of these terms of use, the additional service terms shall take precedence in relation to that service;

(iii) between the seller agreement and any other part of these terms of use, the seller agreement shall take precedence but only to the extent of the conflict;

(iv) between these terms of use and any other notices, disclaimers or guidelines appearing on the website, these terms of use shall take precedence but only to the extent of the conflict.


2. Services

2.1 The Website is anelectronic platform in the form of an electronic marketplace and anintermediary that

(a) provides a platform for Users (who are sellers) toadvertise, exhibit, make available and offer to sell various Products to otherUsers (who are buyers / customers), and

(b) a platform for such other Users toaccept the offer to sell of the Products made by the sellers on the Website andto make payments to the sellers for purchase of the Products, and

(c) servicesto facilitate the engagement of buyers and sellers to under commerce on theWebsite, and

(d) such other services as are incidental and ancillary thereto.The Services are offered to the Users through various modes which may includeissue of coupons and vouchers that can be redeemed for various Products.


3. Eligibility to Use

3.1 the services are not available to minors under the age of eighteen (18) or to any users suspended or removed from the mithaiwaale system by mithaiwaale for any reason whatsoever. If you are disqualified as per the preceding sentence, you shall not be permitted to avail of the services or use the website. You represent that you are of legal age to form a binding contract and are not a person barred from receiving the services under the laws as applicable in india. Notwithstanding the foregoing, if you are below the age of eighteen (18) years, please read through these terms of use with your parent or legal guardian, and in such a case these terms of use shall be deemed to be a contract between mithaiwaale and your legal guardian or parent and to the extent permissible under applicable laws, enforceable against you.

3.2 mithaiwaale reserves the right to refuse access to use the services offered at the website to new users or to terminate access granted to existing users at any time without according any reasons for doing so.

3.3 you shall not have more than one active account (defined hereunder) on the website. Additionally, you are prohibited from selling, trading, or otherwise transferring your account to another person. 

4. User Account,Password, and Security

4.1 you may access and use the website and the services either as a registered user or as a guest user. However, not all sections of the website and services will be accessible to guest users.

4.2 registered users: mithaiwaale makes certain sections of the services available to you through the website only if you have provided mithaiwaale certain required user information and created an account and a mithaiwaale id through certain log-in id and password ("Account"). You can create your account on the website through logging in by your third party website user id and password including that of www.Facebook.Com, websites owned by yahoo inc. Or its subsidiaries, google inc. Or its subsidiaries, twitter or any other social media website or any other internet service as permitted on the website (mithaiwaale id and/or other third party login identification as provided above are individually and collectively referred to the "Account information").

In the event you register as a user by creating an account in order to avail of the services provided by the website, you will be responsible for maintaining the confidentiality and security of the account information, and are fully responsible for all activities that occur under your account. You agree to (a) immediately notify mithaiwaale of any unauthorized use of your account information or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Mithaiwaale cannot and will not be liable for any loss or damage arising from your failure to comply with this section. You may be held liable for losses incurred by mithaiwaale or any other user of or visitor to the website due to authorized or unauthorized use of your account as a result of your failure in keeping your account information secure and confidential.

You shall ensure that the account information provided by you in the website's registration form is complete, accurate and up-to-date. Use of another user's account information for availing the services is expressly prohibited.

If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or mithaiwaale has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, mithaiwaale has the right to suspend or terminate your account and refuse any and all current or future use of the website / services (or any portion thereof).

4.3 guest users: the website also allows limited access to the services for unregistered users (also called as 'guest users'). Such users will be able to browse the website and use the services for the purpose of purchasing goods, and placing orders. However, you will not be provided with access to certain benefits reserved only for the purpose of registered users. These benefits may change from time to time.

4.4 depending upon whether you are a seller or a buyer or another user who otherwise wish to use the website, and the nature of services you wish to avail from the website, you may be required to provide certain personal information and mithaiwaale may collect certain personal information. Your provision of, and mithaiwaale's collection, storage, use, disclosure and otherwise dealing of such personal information shall be governed by mithaiwaale's privacy policy, which is available at http://www.Mithaiwaale.Com/page/terms ("Privacy policy").

5. Payments relatedInformation

5.1 Presently, Mithaiwaaledoes not levy any fee for browsing the Website or buying the Products on theWebsite. Mithaiwaale may charge Users certain fees for the use of the Websiteand Services as a whole, or certain features of the Website / Services. Youagree to pay any such fees, as may be applicable to the Services that You use. Mithaiwaalewill try to ensure that You are made aware of the applicability of any fees fora particular use of the Website / Services, as well as the amount of feespayable by You for any such use of the Website / Service. You agree that Mithaiwaalemay, at any time, charge, modify or waive fees required to use the Website.Your continued use of the Website / Services after such change in the fees willbe considered to be Your acceptance of such changes, and the applicability ofthese Terms of Use to such changes.

5.2 You agree toprovide correct and accurate financial information, such as credit/debit carddetails to the approved payment gateway or pre-paid payment instrument accountdetails for availing Services on the Website. You shall not use thecredit/debit card or pre-paid payment instrument which is not lawfully owned byYou, i.e. in any transaction, You must use Your own credit/debit card orpre-paid instrument account. The information provided by You will not beutilized or shared with any third party unless required in relation to fraudverifications or by law, regulation or court order or in accordance with theterms of the Privacy Policy. You will be solely responsible for the securityand confidentiality of Your credit/debit card details or pre-paid instrumentaccount. Mithaiwaale expressly disclaims all liabilities that may arise as aconsequence of any unauthorized use of Your credit/ debit card or pre-paidinstrument account.

5.3 Mithaiwaale mayhave existing arrangements with its banks, regarding limits on the amounts Youcan pay (if You are a buyer) or receive (if You are a seller) in the course ofa single transaction. Mithaiwaale will work towards ensuring that You are madeaware of such limits if they may be applicable to You. However, Mithaiwaale shallbe under no liability whatsoever in respect of any loss or damage arisingdirectly or indirectly out of the decline of authorization for any transaction,on account of You/cardholder having exceeded the preset limit mutually agreedby Mithaiwaale with its bank from time to time.

5.4 For Your makingpayments for buying the Products on the Website, in addition to theAgreement(s), the terms and conditions of Your bank, applicable financialinstitution and/or card issuing association may also be applicable to You. Yourbank, financial institution or card issuing association may decline or preventYou from making electronic payments for buying the Products on Website and Mithaiwaaledoes not control the same and shall be liable for the same.

5.4 Payment Facilityfor Your orders: Mithaiwaale may from time to time contract with third partypayment service providers including banks to open nodal bank account underapplicable Indian laws, to facilitate the payment between Users i.e. buyers andsellers and for collection of Mithaiwaale's fees and other charges. These thirdparty payment service providers may include third party banking or credit cardpayment gateways, payment aggregators, pre-paid instruments, cash on deliveryor demand draft / pay order on delivery service providers, mobile paymentservice providers or through any facility as may be authorized by the ReserveBank of India for collection, refund and remittance, as the case may be ofpayment or supporting the same in any manner. Mithaiwaale shall initiate theremittance of the payments made by Your for Your purchase orders on the Websiteafter the Products are delivered to You and the date of completion oftransaction shall be after the Products are delivered to You and such otheradditional time as may be agreed between Mithaiwaale and sellers.


6. User Obligations AndRole Of Mithaiwaale

6.1 Subject tocompliance with the Agreement(s), Mithaiwaale grants You a non-exclusive,non-sub-licensable, non-transferable, revocable, and limited right to accessand use this Website and the Services provided therein.

6.2 You agree to usethe Services, Website and the Content (as defined herein) provided therein onlyfor purposes that are permitted by: (a) the Agreement(s) (including these Termsof Use); and (b) any applicable law.

6.3 You agree toadhere to all limitations on dissemination, use and reproduction of anymaterials (such as the Product catalogues) that Your access on the Website inaccordance with clause 7.

6.4 You agree not toaccess (or attempt to access) the Website or Services by any means other thanthrough the interfaces that are provided by Mithaiwaale. You shall not use anydeep-link, robot, spider or other automatic device, program, algorithm ormethodology, or any similar or equivalent manual process, to access, acquire,copy or monitor any portion of the Website or Content (as defined below), or inany way reproduce or circumvent the navigational structure or presentation ofthe Website, to obtain or attempt to obtain any materials, documents orinformation through any means not specifically made available through theWebsite.

6.5 If you believethat any Content or User Content (as defined herein) or other content availableon the Website does not comply with the terms of the Agreement(s) or applicablelaw, You may report such content in the manner prescribed under clause 14herein.

6.6 The Website mayallow you to post certain content, data or information of Your own such asallowing You to rate Products, seller, post your comments, and reviews inrelation to Products on specific pages of the Website, as well as submit anysuggestions, comments, questions or other information to Mithaiwaale using theWebsite / Services (collectively referred to "User Content"). You,being the originator of the User Content, are responsible for the User Contentthat You upload, post, publish, transmit or otherwise make available on theWebsite. You represent that you have obtained all relevant consents andapprovals in order to post any User Content. You further represent that allsuch User Content will be in accordance with applicable law. You acknowledgethat Mithaiwaale does not endorse any User Content on the Website and is notresponsible or liable for any User Content. Mithaiwaale reserve the right todisable access to the User Content on the Website.

6.7 You hereby grant Mithaiwaalea perpetual, non-revocable, worldwide, royalty-free and sub-licensable rightand license to use, copy, distribute, display, publish, transmit, makeavailable, reproduce, modify, adapt the User Content and create derivate worksof the User Content. You represent and warrant that You own or otherwisecontrol all of the rights to the User Content that You post or that Youotherwise provide on or through the Website; and that, as at the date that theUser Content is posted or submitted on the Website: (i) the User Content isaccurate; (ii) use of the User Content You supply does not breach these Termsof Use; and (iii) that such User Content is lawful.

6.8 You agree,understand and acknowledge that the Website is an electronic platform in theform of an electronic marketplace and an intermediary that provides anelectronic venue where various Users may electronically meet and interact witheach other to engage in commerce and transact. You further agree andacknowledge that Mithaiwaale is only a facilitator and is not and cannot be aparty to or control in any manner any advertisement, exhibition, makingavailable, offer to sell or transactions of sale or purchase of Products on theWebsite. Mithaiwaale is not the seller of the Products. Accordingly, anycontract for the sale / purchase of Products on the Website is a bipartitecontract between You and the sellers (if You are a buyer) or You and the buyer(if You are a seller). Mithaiwaale neither recommends You to buy or sell anyProducts on the Website nor does Mithaiwaale endorses any such Products and nordoes Mithaiwaale provides any guarantee, warranties or assurance with respectto the advertisement, exhibition, making available, offer to sell ortransactions of sale or purchase of Products on the Website. Further, Mithaiwaaledoes not guarantee, warranty or provide any assurance on the behaviour of anyUser of the Website including any guarantee, warranty or assurance that anyUser (whether buyer or seller) will complete any transaction or act in aprudent manner.

6.9 When you use theWebsite and/or the Services You specifically undertake not to host, display,upload, modify, publish, transmit, update or share any information or Contentthat:

  • belongs to another person and to which theUser does not have any right to;

  • is grossly harmful, harassing, blasphemous,defamatory, obscene, pornographic, paedophilic, libelous, invasive of another'sprivacy, hateful, or racially, ethnicall objectionable, disparaging, relatingor encouraging money laundering or gambling, or otherwise unlawful in anymanner whatsoever;

  • harms minors in any way;

  • impersonate any person or entity, or falselystate or otherwise misrepresent Your affiliation with a person or entity;

  • threatens the unity, integrity, defense,security or sovereignty of India, friendly relations with foreign states orpublic order or causes incitement to the commission of any cognizable offenceor prevents investigation of any offence or is insulting of any other nation;

  • infringes any patent, trademark, copyright orother proprietary rights;

  • contain software viruses or any other computercode, files or programs designed to interrupt destroy or limit thefunctionality of any computer resource;

  • deceives or misleads the addressee about theorigin of such messages or communicates any information which is grosslyoffensive or menacing in nature;

  • engage in any activity that interferes with ordisrupts access to the Website or the Services (or the servers and networkswhich are connected to the Website);

  • attempt to gain unauthorized access to anyportion or feature of the Website, any other systems or networks connected tothe Website, to any Mithaiwaale server, or to any of the Services offered on orthrough the Website, by hacking, password mining or any other illegitimatemeans;

  • probe, scan or test the vulnerability of theWebsite or any network connected to the Website, nor breach the security orauthentication measures on the Website or any network connected to the Website.You may not reverse look-up, trace or seek to trace any information on anyother user, of or visitor to, the Website, or any other customer of Mithaiwaale,including any Mithaiwaale Account not owned by You, to its source, or exploitthe Website or Service or information made available or offered by or throughthe Website, in any way whether or not the purpose is to reveal anyinformation, including but not limited to personal identification information,other than Your own information, as provided for by the Website;

  • disrupt or interfere with the security of, orotherwise cause harm to, the Website, systems resources, accounts, passwords,servers or networks connected to or accessible through the Websites or anyaffiliated or linked sites;

  • use the Website or Content for any purposethat is unlawful or prohibited by the Agreement, or to solicit the performanceof any illegal activity or other activity which infringes the rights of Mithaiwaaleor other third parties;

  • falsify or delete any author attributions,legal or other proper notices or proprietary designations or labels of theorigin or source of software or other material contained in a file that isuploaded;

  • violate any code of conduct or otherguidelines, which may be applicable for or to any particular Service;

  • violate any applicable laws or regulations forthe time being in force within or outside India;

  • violate the terms of the Agreement.

    6.10 You agree thatYou are solely responsible to Mithaiwaale and to any third party for any breachof Your obligations under these Terms of Use or other Agreements and for theconsequences (including any loss or damage which Mithaiwaale or its affiliatesor its vendors may suffer) for any such breach.

    6.11 Mithaiwaale doesnot pre-screen User Content. Mithaiwaale has no obligation to monitor any UserContent. However, Mithaiwaale at its discretion and/or in accordance withapplicable law may monitor any User Content and may remove any User Contentfrom the Website if Mithaiwaale determines in its sole discretion that suchUser Content is in violation of these Terms of Use or any applicable law. WhereMithaiwaale removes any User Content from the Website, Mithaiwaale will makereasonable efforts to inform the user who had posted such User Content. Suchactions do not in manner negate or dilute Mithaiwaale's position as anintermediary or impose any liability on Mithaiwaale with respect to UserContent.

    6.12 You shall solelybe responsible for maintaining the necessary computer / mobile equipment,internet connections and other software and technologies that may be requiredto access, use and transact on the Website. You may incur access or data feesfrom third parties in connection with your purchase and/or use of the services.You are responsible for all such fees.

    6.13 You shall usethis Website, and any voucher/coupons purchased through it, for personal,non-commercial use only and shall not re-sell the same to any other person.

    6.14 You may need toinstall updates that we or any third party introduce from time to time to usethe services, Products, Website including downloads and required functionality,such as bug fixes, patches, enhanced functions, missing plug-ins and newversions (collectively, "Updates"). Your use of the Products orWebsite you have installed requires that you have agreed to receive suchautomatically requested Updates.

    6.15 Any purchase ofthe Products from the Website will be strictly for personal use of the User.The User hereby expressly agrees that any merchandize or Services purchased bythe User will not be sold, resold, bartered or in any way used for anycommercial purposes or for profit. The User hereby acknowledges that theProducts purchased are not transferrable to any third party for profit.Accordingly, Mithaiwaale reserves the right to cancel any orders that classifyas 'Bulk Order' as determined by Mithaiwaale as per certain criteria. Anyrewards or benefits provided by Mithaiwaale and used by You for placing the'Bulk Order' will not be refunded. An order can be classified as 'Bulk Order'if it meets certain criteria adopted by Mithaiwaale for the purpose ofidentifying 'Bulk Order', including but not limited to:
    a. Products ordered for commercial resale and not for self-consumption;
    b. Multiple orders placed for same product at the same address;
    c. Bulk quantity of the same product ordered;
    d. Invalid address given in order details; or
    e. Any malpractice used to place the order.

    6.16 There may becertain orders that Mithaiwaale is unable to process or pass on buyer's orderto the seller and must cancel. Some situations that may result in Mithaiwaale'sinability to process or pass on buyer's order to the seller include, withoutlimitation, non- availability of the Website service, force majeure, creditlimitations or suspected fraud.

    6.17 In case buyerpurchases multiple Products in one transaction, the Seller(s) may deliver allsuch Products together. However, this may not always be possible. If buyerpurchases multiple Products in a single transaction, then all the Productswould be dispatched to a single delivery address provided by buyer at the timeof purchase. If buyer wishes to get delivery of the Products to differentaddresses, then buyer should purchase the Products under separate transactionsand provide separate delivery addresses for each transaction, as may berequired. Buyer agrees that the delivery of the Products can be made to theperson who is present at the shipping address provided by You.

    6.18 In certain cases,where buyer requires certain services in relation to a Product, such aswarranty, after-sales or installation services, buyer shall directly contactseller or the manufacturer. However, in the event, buyer contacts Mithaiwaalefor the same, Mithaiwaale may inform the seller to provide or facilitate theprovision of such services to the buyer. Mithaiwaale is not and shall not beobliged to provide any such additional services. Mithaiwaale's role in relationto facilitating such services shall be limited to facilitating communicationbetween buyer and the seller for the purpose of provision of such additionalservices.

    6.19 You represent andwarrant that (i) You are not located in a country that is subject to a U.S.Government embargo, or that has been designated by the U.S. Government as a"terrorist supporting" country; and (ii) You are not listed on anyU.S. Government list of prohibited or restricted parties.


    7. Use of Content

    7.1 except as expressly indicated to the contrary in any applicable additional service terms, mithaiwaale hereby grants you a non-exclusive, revocable and non-transferable right to view, download and print product catalogues available on the website, subject to the following conditions:

    You may access and use the product catalogues solely for personal, informational, and internal purposes, in accordance with these terms of use;

    You may not modify or alter product catalogues available on the website;

    You may not distribute or sell, rent, lease, license or otherwise make the product catalogues available on the website available to others; and

    You may not remove any text, copyright or other proprietary notices contained in the product catalogues available on the website.

    7.2 the rights granted to you in the product catalogues or any other materials as specified above are not applicable to the design, layout or look and feel of the website. Such elements of the website are protected by intellectual property rights and may not be copied or imitated in whole or in part.

    7.3 any software that is available on the website is the property of mithaiwaale or its vendors. You may not use, download or install any software available at the website, unless otherwise expressly permitted by the agreement or by the express written permission of mithaiwaale.

  • 8. Intellectual PropertyRights

    8.1 the website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the "Content") on the website is owned and controlled by mithaiwaale or its licensors and the design, structure, selection, coordination, expression, look and feel and arrangement of such content is protected by copyright, patent and trademark laws, and various other intellectual property rights. Through your use of the website, by no means are any rights impliedly or expressly granted to you in respect of such content. Mithaiwaale reserves the right to change or modify the content from time to time at its sole discretion.

    8.2 the trademarks, logos and service marks displayed on the website ("Marks") are the property of mithaiwaale or their vendors/seller or respective third parties. You are not permitted to use the marks without the prior consent of mithaiwaale, the vendor/seller or the third party that may own the marks.

    8.3 unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, mithaiwaale owns all intellectual property rights to and into the trademark "Mithaiwaale", and the website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.

     8.4 except as expressly provided herein, you acknowledge and agree that you shall not copy, republish, post, display, translate, transmit, reproduce or distribute any content through any medium without obtaining the necessary authorization from mithaiwaale or thirty party owner of such content.

    9. Third Party Content

    9.1 general third party information such as, product catalogues, product description and specifications, lists of dealers, reports on news, entertainment, technology and features, advertisements including videos, images and photographs of the products, links to third party websites and other data from external sources is made available on the website ("Third party content"). The provision of third party content is for general informational purposes only. You acknowledge that the third party content provided to you is obtained from sources believed to be reliable or provided by the sellers in the process of advertising, exhibiting and offering to sell the products on the website. All third party content is provided on an 'as is' basis. Mithaiwaale may not own / have the rights and title to any such third party content, or provide any guarantee with respect to the accuracy, title, merchantability, non-infringement or fitness for a particular purpose of any third party content. Mithaiwaale shall not be held liable for any loss suffered by you based on your reliance on or use of such third party content.

    9.2 in the event any third party content contains links to third party websites, and you visit any such external link, you agree to do so at your own risk, responsibility and liability. Mithaiwaale makes no warranty or representation regarding, and does not endorse, any website linked to the website / services or the information appearing thereon or any of the products or services described thereon.

    10. Disclaimer ofWarranties & Liability

    10.1   the website, services, content, user content and any third party content are provided by mithaiwaale on an "As is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, mithaiwaale makes no warranty that (I) the website or the services will meet your requirements or your use of the website or the services will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the website or services will be effective, accurate or reliable; (iii) the quality of the website or services will meet your expectations; or that (iv) any errors or defects in the website orservices will be corrected. No advice or information, whether oral or written, obtained by you from mithaiwaale or throughthe website / contentor from use of the services shall create any warranty not expressly stated in these terms of use.

    10.2   to the maximum extent permitted by applicable law, mithaiwaale will have no liability related to user contentand / or third party contentarising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Mithaiwaale also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content and / or third party content.

    10.3   you expressly understand and agree that, to the maximum extent permitted by applicable law mithaiwaale will not be liable for any loss that you may incur as a consequence of unauthorized use of your account or account information in connection with the website or any services, either with or without your knowledge. Mithaiwaale has endeavored to ensure that all the information on the website is correct, but mithaiwaale neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. Mithaiwaale shall not be responsible for the delay or inability to use the website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, mithaiwaale shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond mithaiwaale 's control. The user understands and agrees that any material or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Mithaiwaale is not responsible for any typographical error leading to an invalid coupon. Mithaiwaale accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.

    10.4   in the event you have purchased / downloaded the website from any online application stores, whether provided by apple, inc., google, inc. Or blackberry limited (or their respective affiliates) (collectively referred to as "Store providers"), and there occurs any failure of the website and / or services, you may follow the process recommended by the store provider under the terms of the contract applicable between you and such store provider. The store providers shall not be liable for any (I) warranty obligations of mithaiwaale and related claims, losses, liabilities, damages, costs or expenses; (ii) product liability / consumer protection claims, and claims related to the website's non-conformity with any applicable laws; and (iii) any third party claims of infringement of intellectual property rights by the website / mithaiwaale.

    11. Indemnification andLimitation of Liability

    11.1 you agree to indemnify, defend and hold harmless mithaiwaale, its subsidiaries, affiliates, vendors, agents and their respective directors, officers, employees, contractors and agents (herein after individually and collectively referred to as "Indemnified parties") from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the indemnified parties that arise out of, result from, or in connection with (I) your breach of the agreement(s); or (ii) any claims made by any third party due to, or arising out of, or in connection with, your use of the website; or (iii) any claim that any third party content / content, information or materials provided by you caused damage to a third party; or (iv) your violation of any rights of another, including any intellectual property rights.

    11.2 mithaiwaale may notify you of any claims which you shall be liable to indemnify mithaiwaale against. You will then be required to consult with mithaiwaale regarding the course of action to be undertaken in defending such a claim. Further, you shall not compromise or settle any claim or admit any liability or wrongdoing on the part of mithaiwaale without the express prior written consent of mithaiwaale which can be withheld or denied or conditioned by mithaiwaale in its sole discretion.

    11.3 notwithstanding anything to contrary in the agreement(s), mithaiwaale's entire and aggregate liability to you under and in relation to these terms of use or otherwise shall not exceed the greater of indian rupees one hundred (inr 100) or the amount of fees, if any, paid by you to mithaiwaale under the relevant order to which the cause of action for the liability relates.

    11.4 notwithstanding anything to contrary in the agreement(s), in no event shall mithaiwaale, its subsidiaries or affiliates and their respective officers, directors, employees, partners or suppliers be liable to you for any special, incidental, indirect, consequential, exemplary or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not mithaiwaale has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of or access to the website, services or content.

    12. Terms

    12.1 the agreement will continue to apply until terminated by either you or mithaiwaale as set forth below. If you want to terminate your agreement with mithaiwaale, you may do so by (I) not accessing the website; or (ii) closing your account for all of the services that you use, where mithaiwaale has made this option available to you.

    12.2 you agree that mithaiwaale may, in its sole discretion and without prior notice, terminate your access to the website and block your future access to the website if mithaiwaale determines that you have violated the terms of these terms of use or any other agreement(s). You also agree that any violation by you of the agreement(s) will cause irreparable harm to mithaiwaale, for which monetary damages may be inadequate, and you consent to mithaiwaale obtaining any injunctive or equitable relief that mithaiwaale deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies mithaiwaale may have at law or in equity.

    12.3 in addition to clause 12.2 above, mithaiwaale may, at any time, with or without notice, terminate these terms of use (or portion thereof, such as any individual additional terms) with you if:

    Mithaiwaale is required to do so by law (for example, where the provision of the services to you is, or becomes, unlawful), or upon request by any law enforcement or other government agencies;

    The provision of the services to you by mithaiwaale is, in mithaiwaale's opinion, no longer commercially viable;

    Mithaiwaale has elected to discontinue, with or without reason, access to the website, the services (or any part thereof); or

    In the event mithaiwaale faces any unexpected technical issues or problems that prevent the website and / or services from working.

    12.4 mithaiwaale may also terminate or suspend all or a portion of your account or access to the services with or without reason. Except as may be set forth in any additional terms applicable to a particular service, termination of your account may include: (I) removal of access to all offerings within the website or with respect to the services; (ii) disabling access to the account information, including your personal information, log-in id and password, and all related information, files and materials associated with or inside your account (or any part thereof), and any user content uploaded by you; and (iii) prohibiting further use of the services.

    12.5 you agree that all terminations shall be made in mithaiwaale's sole discretion and that mithaiwaale shall not be liable to you or any third party for any termination of your account (and accompanying deletion of your account information), or your access to the website and services.

    12.6 notwithstanding the foregoing, these such terms of this agreement as are meant to survive termination / expiry of this agreement, will survive indefinitely unless and until mithaiwaale chooses to terminate them. Mithaiwaale may inform the sellers who have accepted your purchase orders on the website, that this agreement is terminated, and upon such information sellers may cancel the purchase order. Mithaiwaale may also cancel all your non-fulfilled orders on the website without any obligation or liability towards you.

    13. Governing Law andJurisdiction

    13.1 these terms of use and all transactions entered into on or through the website and the relationship between you and mithaiwaale shall be governed in accordance with the laws of india without reference to conflict of laws principles.

    13.2 you agree that all claims, differences and disputes arising under or in connection with or in relation hereto the website, these terms of use, the agreement(s) or any transactions entered into on or through the website or the relationship between you and mithaiwaale shall be subject to the exclusive jurisdiction of the courts at new delhi, india and you hereby accede to and accept the jurisdiction of such courts. Each party hereby irrevocably waives any objection which such party may now or hereafter have to the laying of improper venue or forum non convenient. Each party agrees that a judgment in any such action or proceeding may be enforced in other jurisdictions by suit on the judgment or in any manner provided by law. Any and all service of process and any other notice in any such suit, action or proceeding with respect to this agreement shall be effective against a party if given as provided herein.


    14. Report Abuse And TakeDown Policy

    14.1 In the event Youcome across any abuse or violation of these Terms of Use or if You become awareof any objectionable content on the Website, or if You believe yourintellectual property rights have been violated in any manner through theWebsite, please refer to the Mithaiwaale Report and Take Down Policy availableat www.mithaiwaale.com under "Policy Info" section. 

    15. Communications

    15.1 When You use theWebsite or send emails or other data, information or communication to Mithaiwaale,You agree and understand that You are communicating with Mithaiwaale throughelectronic records and You consent to receive communications via electronicrecords from Mithaiwaale periodically and as and when required. Mithaiwaalewill communicate with You by email or by notices on Website or electronicrecords on the Website or on Your mobile number which will be deemed adequateservice of notice / electronic record to the maximum extent permitted under anyapplicable law.


    16. General Provisions

    16.1 notice: all notices with respect to these terms of use from mithaiwaale will be served to you by email or by general notification on the website. Any notice provided to mithaiwaale pursuant to these terms of use should be sent to grievance officer at grievanceofficer@mithaiwaale.Com.

    16.2 assignment: you cannot assign or otherwise transfer the agreements, or any rights granted hereunder or any obligations, to any third party and any such assignment or transfer or purported assignment or transfer shall be void ab initio. Mithaiwaale's rights and/or obligations under the agreement are freely assignable or otherwise transferable by mithaiwaale to any third parties without the requirement of seeking your prior consent. Mithaiwaale may inform you of such assignment or transfer in accordance with the notice requirements under the agreement. Mithaiwaale shall have right to transfer your account and account information to a third party who purchases mithaiwaale's business as conducted under the website.

    16.3 severability: if, for any reason, a court of competent jurisdiction finds any provision of the agreement, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the agreement shall continue in full force and effect. Mithaiwaale may amend in a reasonable manner such provision to make it enforceable and such amendment will be given effect in accordance with the amendment terms of these terms of use.

    16.4 waiver: any failure or delay by a party to enforce or exercise any provision of the agreement, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more of a party's rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to such party under these terms of use or in law or at equity. Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.

    16.5 principal to principal relationship: you and mithaiwaale are independent contractors, and nothing in these terms of use will be construed to create a partnership, joint venture, association of persons, agency (disclosed or undisclosed), franchise, sales representative, or employment relationship between you and mithaiwaale. As an abundant caution, it is clarified that mithaiwaale shall not have any right to conclude any contract for sale or purchase of products for and / or on your behalf and both you and mithaiwaale have entered this agreement on principal to principal basis.

    16.6 force majeure: if performance of any service or obligation under these terms of use or other agreement by mithaiwaale is, or other third parties in fulfillment of any purchase or sale transaction (for eg: logistics service provider, fulfillment center, payment gateways etc.) are, prevented, restricted, delayed or interfered with by reason of labor disputes, strikes, acts of god, floods, lightning, severe weather, shortages of materials, rationing, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of mithaiwaale or its third parties performing such services as sub-contractor to mithaiwaale and could not have been prevented by reasonable precautions (each, a "Force majeure event"), then mithaiwaale shall be excused from such performance to the extent of and during the period of such force majeure event. Mithaiwaale shall exercise all reasonable commercial efforts to continue to perform its obligations hereunder.

    16.7 grievance officer: in compliance with information technology act, 2000 and the rules made thereunder, the grievance officer of mithaiwaale for the purpose of this agreement shall be mr. Rakesh yadav with email address: grievanceofficer@mithaiwaale.Com. Mithaiwaale may change the aforesaid details from time to time under intimation to you. 


    17. Feedback andInformation

    17.1 any feedback you provide to this website shall be deemed to be non-confidential. Mithaiwaale shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that (I) your feedback does not contain confidential or proprietary information of you or of third parties; (ii) mithaiwaale is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) mithaiwaale may have something similar to the feedback already under consideration or in development; and (iv) you are not entitled to any compensation or reimbursement of any kind from mithaiwaale for the feedback under any circumstances.

    17.2 to clarify, mithaiwaale may at its discretion, make any modifications or changes to the website, content and / or services on the basis of such feedback, however mithaiwaale shall not be obliged to do so. Further, in the event that mithaiwaale makes any changes or modifications to the website, content and / or services on the basis of any such feedback, you shall not have any rights or title (including any intellectual property rights) in such changes or modifications to the website, content and / or services. You  expressly waive any and all rights in such changes or modifications to the website, content and / or services, and assign to mithaiwaale, all worldwide rights and title (including any intellectual property rights) to such changes or modifications to the website,  content and / or services, in perpetuity. You hereby waive all rights under section 19(4) of the indian copyright act, 1956, or other similar provisions in laws of any jurisdiction, in relation to any such changes or modifications to the website, content and / or  services.